Services

What do you do when a personal crisis strikes, such as a sudden job loss, a decrease in work hours, or a medical crisis, and you are unable to work? How will you make ends meet?

The Matthews HELP Center offers an array of services to help neighbors who have experienced a recent crisis to weather the storm. We provide financial assistance for rent, utilities, and childcare, along with non-financial assistance for food, clothing, and household items. Our goal is to prevent eviction and utility disconnection in order for our clients to focus on regaining financial stability instead of fearing homelessness.

Clients can meet one-on-one with a social worker to discuss their household budget and additional community resources outside of our scope of services.

To apply for assistance, you must live within our 6-zip code service area: 28104, 28105, 28226, 28211, 28270 or 28079. If you do, click on the Apply button below to take you to our Client Inquiry Form (Application page).  If you do not live in one of these zip codes but need assistance you can look online at FIND HELP or call us at 704-847-8383. We will try to provide resources for you.

 

If you need assistance and

  1. have had a recent unforeseen financial crisis and
  2. live within MHC service area zip codes 28079, 28104, 28105, 28226, 28270, or 28211 (new service area)

complete a Client Inquiry Form.

Our Services

Food Assistance

Food Pantry

Our food assistance program provides groceries and household items to eligible families and individuals residing within our service area.

Clothing

Back Porch Treasures

If there is a need for clothing or household items, clients may be eligible for a voucher to our thrift store.

Transportation

Transportation

If transportation is a barrier to getting to a new job or necessary appointments, you may be eligible for transportation assistance.

Matthews Gives Back to School

Back to School

Matthews HELP Center, in partnership with Matthews Gives Back assists with school supplies for the new school year.

Holiday Support

Holiday Support

Matthews HELP Center, in partnership with Matthews Gives Back hosts a holiday shopping experience.

Housing and Utility Assistance

Housing & Utility Assistance

In the event of unforeseen financial crisis that prevents you from being able to pay rent or utilities on time, Matthews HELP Center may be able to assist with some or all of a payment.

Before Your Appointment

Before your appointment make sure you have all the documentation necessary. Due to time constraints arriving unprepared or arriving late for your appointment will result in cancellation of the appointment. Below is a list of documentation needed. Please be advised that having an appointment does not guarantee that Matthews HELP Center will be able to assist you.

  • Client Inquiry Form
  • Client Intake Form (for new clients)
  • Budget Form
  • Current state ID/Driver’s License/Passport
  • Valid social security or Tax ID documentation (showing last 4 digits) for each household member
  • Proof of Income for all household members
  • Current pay stubs for each person working
  • Proof of unemployment, SSI or SSA, VA Pension, Retirement Pension, Disability, and/or income from family/friends are required to present a statement of income support
  • Most recent award letter(s) for SNAP, TANF, or WIC
  • Child Support Documentation
  • Proof of Crisis (Reason for assistance)
  • For Utility Assistance:
    • Utility Bill/Late Notice
  • For Housing Assistance:
    • Lease
    • Late Notice
    • Up-to-Date Ledger from landlord
    • Release of Information
  • *Utility/Housing bills must be in the client’s name

For Landlords

In order to assist your tenant with their past due rent, we will need documentation verifying what is needed to avoid or stop eviction at the time of the appointment. In order to comply with IRS guidelines, a current (dated within current calendar year) W9 tax form is needed from the landlord. As this includes personal information, this document can be emailed, or dropped off directly to Matthews HELP Center. Other documents needed include a lease, late notice, and our Landlord Agreement and Consent form below. Should you have any questions or concerns feel free to reach out to the Social Work Department at 704-847-8383.

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