Job Openings

Matthews HELP Center is a growing 501c3 non-profit service organization. For 43 years, the Center has provided crisis assistance to the Matthews community and surrounding area. Our mission is to provide short-term crisis assistance to our neighbors in the Greater Matthews Community. Founded in 1979, we are proud to say that MHC is supported through the generosity of individuals, families, foundations, area churches, businesses, and proceeds from our Backporch Treasures Thrift Shop.

We presently are looking for a part-time thrift shop supervisor. Please send cover letter and resume to

Retail Supervisor
Backporch Treasures Thrift Shop
Job Description

Reports To: Director of Retail Operations, Backporch Treasures
FLSA Status:  Non-Exempt, Part Time
Department:  Backporch Treasures
Hours per week: 18 - 27

Prepared By:  Executive Director and Backporch Treasures Director of Retail Operations

BPT Culture: From an open, caring and respectful attitude for all to providing quality and timely service to our customers, Backporch Treasures’ staff abides by a high level of customer service and a display of kindness to others.

Summary:  Supervises and coordinates activities of volunteers in Backporch Treasures (BPT) by performing the duties outlined below.

Essential Duties and Responsibilities include the following.  Other duties may be assigned.

  • Assigns duties to volunteers.
  • Assists in training volunteers in store policies, department procedures, and job duties.
  • Communicates with and schedules all receiving/donation volunteers.
  • Assists in maintaining correct inventory levels.
  • Inspects merchandise to ensure it is correctly priced and displayed.
  • Recommends additions to or deletions of merchandise to be sold.
  • Works with other supervisors if needing to substitute hours during vacations and holidays.
  • Listens to customers’ needs and resolves problems to restore and promote good public relations.
  • Assists volunteers in completing difficult sales and tasks.
  • Assists in planning and implementation of store layout.
  • Takes initiative to ensure quality product display as well as customer and volunteer satisfaction.

Competency: To perform the job successfully, an individual should demonstrate the following competencies:

Work Quality - Looks for ways to improve and promote quality throughout BPT; demonstrates accuracy and thoroughness. Applies feedback to improve performance; monitors own work to ensure quality.

Work Consistency – Exhibits the qualities of good work habits in a consistent manner.

Attitude - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service, responds to requests for service and assistance; Meets commitments.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions; looks for and takes advantage of opportunities; asks for and offers help when needed.

Work Relations - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.

Attendance - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Communication Skills– Listens well; speaks clearly and persuasively in positive or negative situations. Participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Technical Skills – Ability to use Microsoft Word and communicate effectively via email and phone.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.

Delegation - Delegates work assignments in an authoritative way with respect to others; provides recognition for results.

Managing People - Takes responsibility for volunteers' activities; provides regular performance feedback to volunteers in a positive manner.

Diversity - Shows respect and sensitivity for cultural differences.

Judgment - Displays willingness to make decisions in a timely manner; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.

Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Associate's degree (A. A.) or equivalent from two-year college; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Math Ability: Ability to calculate figures and amounts such as discounts.

Computer Skills: Knowledge of word processing software.

Supervisory Responsibilities:  Directly supervises approximately 80-100 volunteers per week. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training volunteers; planning, assigning, and directing work; appraising performance; rewarding volunteers and reporting disciplinary concerns to Volunteer Coordinator; addressing complaints and resolving problems.

Physical Demands:  The employee must frequently lift and/or move up to 50 pounds. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to grasp, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.


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